Privacy Policy

Last updated: May 09, 2025

FloThéa Organics ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our website (www.flotheaorganics.com) or make a purchase from us.

1. What Information We Collect

We collect two types of information:

a. Personal Information (you provide):

  • Name, email address, shipping and billing addresses, phone number

  • Payment information (processed securely via Shopify or third-party payment processors)

  • Account details (if you create an account)

  • Messages or emails you send to us

b. Automatic Information (collected via website):

  • IP address and location

  • Device type, browser type, operating system

  • Pages visited and time spent on the site

  • Cookies and tracking technologies (see section 5)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and account emails

  • Respond to your customer service inquiries

  • Send you marketing emails (only if you opt-in)

  • Improve our website experience and product offerings

  • Prevent fraudulent transactions and protect our business

3. Sharing Your Information

We do not sell or rent your personal data. We only share it with:

  • Shopify (our e-commerce platform)

  • Shipping providers (e.g., USPS, DHL, local couriers)

  • Payment processors (e.g., Stripe, PayPal, Apple Pay)

  • Email platforms (for opt-in newsletters and updates)

  • Analytics tools (e.g., Google Analytics, Facebook Pixel)

These partners are under contractual obligation to protect your data.

4. Your Rights

Depending on where you live, you may have rights under GDPR (EU/UK) or CCPA (California), including the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request a copy of the data we hold about you

To exercise any of these rights, please email us at contact@flotheorganics.com
.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Keep your shopping cart updated

  • Analyze traffic and improve performance

  • Provide a personalized experience

You can control cookies via your browser settings. By using our site, you consent to the use of cookies.

6. Data Security

We implement physical, digital, and managerial safeguards to protect your information. All payment transactions are encrypted and processed through secure third-party platforms.

7. Email Marketing

If you opt-in to receive our newsletter, we may send you promotional emails about new products, skincare tips, and special offers. You can unsubscribe at any time using the link in the email footer.

8. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we have collected such data, please contact us to request its removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to:
📩 Email: contact@flotheorganics.com
🌐 Website: www.flotheaorganics.com